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Natural Endings Ltd, Todmorden Hall, Rise Lane, Todmorden, Yorkshire, OL14 7AA.
Registered England & Wales. Company Registration No. 6510395.
Email: enquiries@naturalendings.co.uk
Tel: 0161 969 6690
If you need to contact us please use the details above.
Our estimate is an indication of the charges likely to be incurred on the basis of the information
and details we know at the date of estimate. While we make every effort to ensure the accuracy
of the estimate, the charges are liable to alteration particularly where third parties change their
rates or charges.
We may not know the amount of third party charges in advance of the funeral, however we will
give you a best estimate of such charges on the written estimate. The actual amount of the
charges will be detailed and shown in the final account.
If you amend your instructions, we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list.
We will add VAT to our charges where applicable, and at the rate applicable when we prepare
the invoice.
The funeral account is due for payment within 30 days of our account, unless otherwise agreed by us in writing. Purchase of a coffin with delivery is due within four days. If you fail to pay us in full on the due date we may charge you interest; at a rate of 4% above our bank’s base rate from time to time in force; calculated (on a daily basis) from the date of our account until payment; compounded on the first day of each month; and before and after any judgment (unless a court orders otherwise). We may recover (under clause 3) the cost of taking legal action to make you pay.
You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms
This means that you are liable to us for losses we incur because you do not comply with these terms, for example we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue.
If we instruct debt collection agents we may also recover the fees we incur from you. Further details regarding these fees are available on request. We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.
Your personal data – what is it?
Personal data refers to a living individual who can be identified from that data. The processing
of personal data is governed by the General Data Protection Regulation 2016/679 (GDPR).
Who are we?
The company director(s) of Natural Endings Ltd are the data controllers. We decide how your
data is processed and for what purposes. You can contact the company director(s) by calling
0161 969 6690.
How do we process your data?
Natural Endings Ltd complies with its obligations under the GDPR by keeping personal data up to date, by storing and destroying it securely, by not collecting or retaining excessive amounts of data and by protecting personal data from loss, misuse, unauthorised access and disclosure to the best of our ability by using appropriate technical and manual security measures.
For what purpose do we use your data?
To contact you before, during and after the funeral service as necessary, and to contact you at
any future date regarding any outstanding decisions that need to be made (eg collection of cremated remains or installation of memorial headstones).
Do we share your personal data?
We do not share your personal details with any third party other than to ensure the smooth
running of the funeral (eg crematorium, church, celebrant, council) and/or for the collection of
non-payment of the funeral account (if we pass your details to a debt collection agency). If you
ask us to collect and administer donations in memory of someone who has died, we share your
details with the charity when we pass these on, so that the charity can contact you to
acknowledge receipt.
How long do we keep your personal data?
We keep your basic personal data (name, address, telephone number(s) and e-mail
address(es)) on the funeral/memorial arrangement form when you instruct us. We keep this
indefinitely because it is useful to refer to if/when you contact us to arrange another funeral or
memorial. We store this in paper format (in a locked archive cupboard) and as a scanned
document on our server, protected by password, that can only be accessed by our staff.
What are your rights regarding your data?
Unless subject to an exemption under the GDPR rules you have the following rights:
What if Natural Endings Ltd wish to use your data for other purposes?
If Natural Endings Ltd wish to use your personal data for a new purpose (not covered by this
notice) then we will provide you with a new notice (prior to commencing the processing) seeking your consent.
Words shown in italics are defined in the Data Protection Act 1998 (“the Act”).
We respect the confidential nature of the information given to us, and where you provide us with personal data (“data”) we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold on you and can, by applying to us in writing and paying a fee, receive copies of that data.
We reserve the right to terminate our services if you fail to honour your obligations under these terms. We are under no obligation to accept your termination until we receive your instruction in writing.
If you terminate your instructions or if we decide to terminate our services, you will be invoiced for all third party charges which we have paid or are committed to. You will also have to pay our charges and expenses according to the scale set out below;
Our Code of Practice requires that we provide a high quality service in all aspects. If however, you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction then please contact the Funeral Arbitration Scheme at 618 Warwick Road, Solihull, West Midlands B91 1AA, who provide independent conciliation and arbitration through the Chartered Institute of Arbitrators.
All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfill our obligations to you on the date or time specified. Where this is the case we will attempt to contact you in advance, using the details overleaf, and advise you of alternative arrangements.
Your continuing instructions will amount to your continuing acceptance of these terms of business.
Any waiver or variation of these terms is binding in honour only unless:
Your instructions will not create any right enforceable (by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as our client.
If any of these terms are unenforceable as drafted:
Nothing in these terms restricts or limits our liability for death or personal injury English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.
This website www.naturalendings.co.uk is owned and operated by:
Natural Endings Ltd, Todmorden Hall, Rise Lane, Todmorden, Yorkshire, OL14 7AA.
Registered England & Wales. Company Registration No. 6510395.
Email: enquiries@naturalendings.co.uk
Tel: 0161 969 6690
If you need to contact us please use the details above.
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order and to confirm that we accept your order and that a contract has been made between us.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website. A coffin will not include any of the pictured accessories (floral tributes, trestles etc)
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods. Also these are natural hand crafted products and will sometimes vary slightly in colour.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
3.1 You can place an order by calling us on 0161 969 6690. If you are using a funeral director we can call them to discuss what size of coffin is required.
3.2 Carriage charges are included in the coffin cost but will be itemized within your confirmation e-mail.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.
3.5 All prices quoted on our website are in UK pounds and include VAT.
3.6 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.
4.1 Goods will normally be dispatched from our warehouse on the same working day if the order is taken before noon or the following working day if ordered after noon.
4.2 We aim to deliver the following working day (working days being Monday to Friday excluding bank holidays) on orders taken before noon. With the exception of Scotland which can take two working days.
4.3 We can deliver our coffins anywhere in mainland Great Britain and Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland or to Ireland, however we are able to deliver to a mainland courier company on your behalf for onward shipping.
4.4 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 12:00pm Monday-Friday.
4.5We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 Disposal of packing materials is your responsibility.
4.7 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.10 If the goods are lost or damaged in transit, please let us know promptly.
4.11 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
5.1 Due to Distance Selling Regulations and because we want you to be happy with your order you have the right to cancel your order within 14 working days of the delivery by calling Natural Endings on 0161 969 6690.
5.2 If the item hasn’t been dispatched we will cancel the order and give a full refund.
5.3 If the order has been dispatched please let Natural Endings know that you want to cancel then follow our refund procedure below.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense (though we can arrange this for you). You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been used unless they are faulty.
5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.8 This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
6.3The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
7.1 We hope that you will be happy with your purchase but should you wish to return an item we aim to make the returns process as straight forward as possible.
7.2 If you change your mind within 14 days of delivery, we are happy to refund or exchange the item provided it is returned as sold and unused. Please contact Natural Endings on 0161 969 6690. Please see our refund policy below.
7.3 If the item is damaged, please contact Natural Endings to arrange a replacement or full refund.
8.1 If you are entitled to a refund we will refund you on the payment card you used to pay for the order. We will be unable to refund the delivery charge unless the item was damaged.
9.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.
9.2 We do not accept liability for any consequential loss of profit or indirect losses.
